Privacy Policy
Effective Date: 21/11/2024
At FlexDelivery24, your privacy and trust are very important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our services, mobile application, and website.

1. Information We Collect
1.1 Personal Information
We collect information necessary to create and manage your account and complete transactions. This includes:
Name, address, and contact information (phone number, email address)
Payment information (e.g., bank details, credit/debit card numbers)
Government-issued ID for verification purposes (e.g., driver’s license, national ID)
1.2 Usage Information
When you use our website or app, we collect information on how you interact with our platform, including:
Browsing history and actions within the app or website
Device information (e.g., IP address, operating system, browser type)
1.3 Location Data
To provide accurate delivery services, we may collect location data from your device with your permission. You can control or disable location sharing through your device settings.

2. How We Use Your Information
We use the collected information to:
Verify your identity and facilitate account registration
Provide and improve our delivery services
Process and track payments, refunds, and security deposits
Communicate important updates, including notifications about your delivery
Prevent fraudulent activities and ensure the security of our platform

3. How We Share Your Information
3.1 Third-Party Service Providers
We may share your information with trusted third-party providers who assist us in operating our services, such as:
Payment processors for secure payment handling
Delivery agents to fulfill and track deliveries
Marketing and analytics providers for service i
mprovements
3.2 Legal and Compliance Purposes
We may disclose your information when required to comply with legal obligations, such as court orders or regulatory requests.

4. Data Security
FlexDelivery24 takes data security seriously. We implement the following measures to protect your information:
Secure encryption protocols for data storage and transmission
Regular system audits and vulnerability testing
Restricted access to your information, accessible only by authorized personnel

5. Your Choices and Rights
5.1 Access and Update
You may access, correct, or update your personal information at any time by logging into your account or contacting our support team.
5.2 Location Data
You may enable or disable location services through your device settings. Note that disabling location access may affect certain features of our app.
5.3 Data Deletion
You may request the deletion of your account and personal information. However, certain information may be retained for compliance with legal or regulatory obligations.

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve our website and app functionality. You can control cookies through your browser settings, but disabling cookies may limit some features.

8. Children’s Privacy
FlexDelivery24 is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we discover that we have inadvertently collected such information, we will promptly delete it.

9. Changes to Our Privacy Policy
FlexDelivery24 may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates. Please review this Privacy Policy periodically.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@flexdelivery24.com
Phone: +234 802 643 7241
Address: 5A Tony Dim close, Lakeview phase 2 Amuwo Odofin